Contact Center Service Representative

Primary Job Function

To provide accurate information via the Telephone and/or Internet regarding Municipal Credit Union's Products, Services and, Individual Member accounts, at the request of the Callers/Members. Provide all information in a congenial, professional and expeditious manner.

Responsibilities

Respond to Caller/Member telephone/internet inquiries providing accurate and complete information expeditiously. To initiate inter-department Service Request, System Request, Faxes, and/or Journal entry transactions to satisfy Member inquiries. To record appropriate Call Classification wrap-up codes, and order Mailing Labels for the fulfillment of requested MCU literature, applications, and/or account kits. To identify and capitalize on appropriate sale opportunities, achieve identified sales initiative. Respond to and/or initiate the hourly average production of the department. To advise Management of unusual account inquiries and/or activity. To maintain an adequate inventory of work supplies. To perform all other related duties as requested.

Requirements

A High School diploma or equivalent. A minimum of one year customer service and/or telemarketing experience. Language/diction. Listening. Probing. Writing. Excellent Inter-Personal/Customer Service skills. Sales Skills. Computer literate (including internet). Typing. Congenial/pleasant personality. Ability to work well under pressure. Candidate must be fluent in Spanish.

To submit a resume by e-mail, click here, or you may FAX your resume to the MCU Human Resources Department, 212-766-5867, or mail it to MCU Human Resources Department, Municipal Credit Union, 22 Cortlandt Street, New York NY 10007

Municipal Credit Union is an equal opportunity employer.

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